FAQ
Account management and security
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Feb 9, 20266,016
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 15, 202514
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Feb 9, 20264,117
- How do I change my phone number?Published on Sep 7, 2023Updated on Feb 9, 202614,073
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 3, 2025
- How do I change my email?Published on Sep 6, 2023Updated on Feb 9, 20263,962
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20251
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Feb 2, 202613,487
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,681
- What is sub-account?Published on Aug 22, 2023Updated on Jan 27, 20261,796
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Jan 15, 202623,298
- How do I close my account? (web)Published on Aug 22, 2023Updated on Feb 10, 2026452
- How do I close my account? (app)Published on Aug 22, 2023Updated on Feb 10, 2026877
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Jan 28, 2026396
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Feb 9, 2026350
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