How can I prevent my deposit/withdrawal addresses from being tampered with by malware?

Published on 18 Sept 2023Updated on 1 Feb 20263 min read1,126

When depositing or withdrawing crypto on OKX, if you send your deposit address to the sender via apps like WeChat or Telegram, or receive an address from a sender, a Trojan virus may intercept or tamper with the address, potentially causing asset loss. Below are common scam scenarios, please stay vigilant.

Case 1

Criminals create groups or privately message users on Telegram, promising high returns to lure them into sending their deposit addresses. They then use embedded Trojan viruses to intercept or tamper with the exchange deposit addresses, resulting in asset loss.

Solution: Please download OKX and Telegram only from official sources

Avoid downloading apps from unofficial sources to prevent malware infection. For example, downloading a fake Telegram app through a search engine (Baidu, Google, etc) may implant malware that tampers with exchange deposit/withdrawal addresses, causing loss of assets.

Case 2

The deposit/withdrawal address was altered by a Trojan virus carried by a communication app, or the address sent by another communication app was tampered with by the Trojan virus.

Solution: Always verify deposit/withdrawal addresses before sending or receiving crypto

  1. Depositing crypto: Instead of sending the copied address, use the Share function on the deposit page or take a screenshot of the deposit address and send it to the other party. Ask them to verify that the address they paste or enter matches exactly with the one in the image.

  2. Withdrawing crypto: After receiving the address from the other party, request a screenshot of their deposit page. Paste the address into the withdrawal field and verify that it exactly matches the image to prevent tampering by malware.

How can I prevent it?

  1. Prevention is always better than cure. To detect or prevent Trojan infections, please refer to How do I check if my device is infected with a Trojan virus?

  2. Do not click links in emails, messages, or texts from unknown sources, especially those claiming to be from OKX about account upgrades or account migration. Avoid opening suspicious files.

  3. Avoid logging into your OKX account on public WiFi, public devices, or devices with potential security risks.

  4. If your phone has suspicious software, use a phone security manager to scan for and remove viruses.

  5. If the OKX app issues a Security Alert, take it seriously. Identify and resolve the cause before proceeding with any transactions.

  6. If you notice anything unusual, stop transactions immediately and check the security of your account and device. Contact customer support if needed.

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